Privacy Policy

Last updated: 17 November 2025

This Privacy Policy describes how Lugano Caffè International S.R.L. (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or interact with our website at https://luganocaffe.com. By using our website, you agree to the terms described below.

Who We Are

Our website address is: https://luganocaffe.com
Company name: Lugano Caffè International S.R.L.
Registered address: Via Papa Giovanni XXIII 2, 24040 Madone, Bergamo, Italy
For privacy inquiries: [email protected]

We act as the data controller of the personal information processed through this website.

Personal Data We Collect

We collect personal information that visitors voluntarily submit via website forms, comments, account creation, newsletter subscription, or direct communication with us. This may include your name, email address, phone number, company name, and any other details you provide.

When you leave a comment, your IP address and browser information are automatically collected to support spam detection. An anonymized hash of your email may be sent to Gravatar to determine whether you use the service.

Data submitted through our contact or service forms may be stored on Jotform and bulutkobi.io, which process and host information on our behalf according to their own security policies.

If you upload images to the site, please avoid including embedded location data (EXIF GPS), as visitors may extract this information.

Cookies

Our site uses cookies to improve user experience, enable basic functionality, maintain login sessions, remember your preferences, and support analytics and marketing tools.

When you leave a comment, you may opt to save your name, email, and website in cookies for convenience. Login cookies are created when you sign in and are removed when you sign out. Editor cookies may be placed when interacting with the content management system.

Embedded Content from Other Websites

Articles or pages on this website may include embedded videos, images, forms, or social posts. Embedded content behaves exactly as if you visited the originating website. These external sites may collect data, use cookies, or track your interaction according to their own privacy policies.

Analytics and Marketing Tracking

We use Google Analytics to better understand how visitors use our website. Google may collect information such as IP address, device details, and browsing behavior to generate anonymized usage reports.

We also use Meta / Facebook Pixel to measure advertising performance, improve audience targeting, and optimize campaigns. These technologies rely on cookies or similar tracking methods, which may follow your activity across multiple sessions and devices.

Legal Basis for Processing (GDPR)

We process personal data under the following lawful bases:

  • Your consent (e.g., submitting forms, accepting cookies).

  • Our legitimate interests (e.g., website security, analytics, communication).

  • Performance of a contract or steps taken before entering into one.

  • Compliance with legal obligations requiring us to maintain certain records.

Who We Share Your Data With

Personal data may be processed or stored by third-party service providers acting on our behalf, including:

  • Jotform, for form submissions

  • bulutkobi.io, for contact and CRM data

  • Analytics and anti-spam services such as Google Analytics and Akismet

  • Meta / Facebook Pixel, for advertising performance tracking

We do not sell personal data.

If you request a password reset, your IP address will be included in the reset email for security.

How Long We Retain Your Data

Comments and their metadata are stored indefinitely to recognize and approve future comments automatically.

User account information is stored in each user’s profile and remains until the account is deleted. Users may edit their personal information at any time, except for the username.

Form submissions stored via Jotform or bulutkobi.io are retained as long as necessary to respond to your requests, maintain our communication, or meet administrative or legal requirements.

Your Rights Over Your Data

You have the right to request access to the personal data we hold about you and to receive a copy in a portable format. You may also request correction, deletion, or restriction of your personal data. You have the right to withdraw consent at any time.

These rights do not apply to information we must retain for legal, administrative, or security reasons.

You may contact us at [email protected] to exercise any of these rights.

Where We Send Your Data

Your data may be stored or processed on servers operated by:

  • Our website hosting provider

  • Jotform

  • bulutkobi.io

  • Google (for Analytics)

  • Meta (for Facebook Pixel)

  • Spam detection services

These providers may operate in different countries, and we ensure that any data transfers comply with applicable data protection requirements.

How We Protect Your Data

We use SSL encryption, secure servers, and technical and organizational safeguards to protect personal information from unauthorized access, loss, or misuse. Access to personal data is restricted to authorized personnel who require it to perform their duties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect website improvements, service changes, or legal updates. The revised version will always be published on this page with the updated date. Continued use of the site indicates your acceptance of the updated policy.